Task/Case Management Solution
Overview
The Task Management module allows a user to create a task and specify the properties of the task in great detail. This allows the recipient to fully understand what action is required: the priority, timelines and circumstances surrounding the creation of the task. It also allows feedback and responses to be created, and related documents to be attached to the task.Increase Productivity
Less time is spent in trivial but necessary tasks such as making copies, tracing lost documents, and other challenges that come with manual processes. This in turn frees up more man hours and boosts employee productivity, efficiency and economy of effort.High ROI and better utilisation of existing EDMS
This tool essentially provides greater functionality to the existing Documentum implementation in the organisation, and is fairly low maintenance after the initial investment of purchasing the module, with no need for additional Documentum licenses.Go Green!
Cut down on the number of copies printed for circulation. Seamless integration of document management abilities with task management allows collaboration in this environment to drastically cut down the number of copies printed for sharing and attaching to tasks. This cuts down on stationery expenditure for the company, and saves trees.KEY FEATURES
Intelligent Delegation with minimum click-through
Intelligence based on business rules defined by the client automates the process of sending tasks to the individual assigned to action them.Feedback
The task module presents the recipient with a feedback mechanism through which they can report on progress and work done towards completing a task.Lifecycle Management
The module allows monitoring of a task throughout its lifecycle, from creation to completion. The lifecycle corresponds with the organisation's requirement to indicate the state of the task.Depending on the organisational requirements, certain actions or events in the task module can be configured to trigger notifications to a defined list of recipients in order to keep them up to speed with developments concerning their tasks.